A café employee has been reprimanded after including an inappropriate and unacceptable message at the bottom of a deaf woman’s order receipt.
Ashley Vallejo from Waco, Texas, ordered an iced coffee from the American chain Dutch Bros recently. She felt like she was being punished when she noticed what had been written on the bottom of her order receipt.
Ms Vallejo took to TikTok to tell her story. She explained that she has vocal issues due to being deaf.
“I can talk a little bit, but my voice is not perfect. I wanted to go and try this place out for the first time,” Ms Vallejo said in her video. “It was a little bit awkward.” she added.
She showed the receipt for her coffee purchase to her viewers. Underneath the ‘large iced coffee’ order, the words *Most difficult customer ever were written.
“Workers should have a lot of patience for people with disabilities. We are like you. We try to order food and stuff like everyone else. Don’t punish us. Please have a lot of patience with us. Because when I got the receipt, this… ouch.” Ms Vallejo said.
“You have no idea what it’s like being deaf. Have patience.” she added.
The experience that Ms Vallejo had infuriated a lot of people, with a number of them taking aim at the employee.
Ms Vallejo defended the café worker saying, “Please do not attack the employee. This is to spread awareness to educate employees and upgrade your training for DA awareness.” she wrote.
Following the incident, Dutch Bros Coffee allegedly released a statement suggesting that what Ms Vallejo had experienced was “deeply disappointing” and “unacceptable”.
They said it goes against all that the company stands for and they explained that they have addressed the issue internally and reached out to the customer.
“It’s our hope we can work with her and the deaf community to ensure we always provide an excellent experience, and meet the exceedingly high bar we’ve set for ourselves.”